Here’s your customer service…..bend over
IT IS COMPLETE 100% GRADE A FARM FRESH BULLSHIT
So, we have high-speed internet and cable TV from comcast and there are about 5 cable stations where reception has started getting unwatchable, as if I had a dish and there was a persistent hailstorm with 70 mph winds. All I see is a digital jigsaw puzzle and hear about every tenth word. These 5 stations just happen to be ones we watch when the TV is on…Food Network, Weather Channel, TV Land…why couldn’t this happen to a useless station…like MTV. So yesterday I call 1-800-comcast. After ten minutes of telling me my account balance, they ask for phone number, ssn and sperm count and after pressing a dozen more phone prompts I’m told there was a 21 minute wait. NFW. I call again today and after the same rigmarole I’m told there is a 26 minute wait but I should try comcast.com to talk to a service rep.
Fine…I get on the computer and start a comcast tech chat session. The tech’s name is Cherry Lou. Are you kidding me? I spend an hour going through explaining the problem and going with their standard-microsoft solution..re-boot the cable box. No change. OK, so Cherry gets serious and wants to bring up my account (like that is going to solve this problem?) and I provide the same information I used on the phone to sign me in thru the IVR.
Only now it doesn’t work. Cherry cannot validate my account on his/her (I really don’t know) system. This is using the same information that I was able to validate on the phone with the same fucking company!!!!!!
Fine. I give Verizon a call since comcast really doesn’t appear to want my service all that badly.
Now those of you who are regular readers of this mess may recall a post about two years ago detailing my legendary battle with Verizon over their high-speed internet service. You can see this coming can’t you? I get a Verizon Tech on the chat named Anne…ok this is a good sign. Anne I can deal with instead of a bizarre kool-aid flavor. We go through some preliminary steps and sure enough I can get FIOS……but I can’t get internet service. The same internet service I had a year and a half ago. Apparently Verizon is at capacity in my area now but i could get on a waiting list if I wanted.
As Lewis Black would say….ARE YOU FUCKING KIDDING ME ???